Customer Feedback
Transparency
To minimize nonproductive handling, we drop bales in the field for direct pick up by clients. This speeds haymaking, reduces manpower requirements, and reduces handling of the hay which impacts leaf loss. Clients can see the plants where the hay was grown. Being totally transparent gives client’s information they need to make smart decisions. We post tissue analysis results and standard feed values for each cutting. Photos of standing hay at harvest time will also be shown to provide additional indications of maturity and hay quality. We plan on providing near real time information on the farm web site so clients can better predict exactly when hay is available so they can coordinate pickup logistics.
Haymaking is a surprisingly complex process involving many variables, over which nobody has complete control. As clients, you are also a key part of this process. Weather impacts both the growth characteristics of the plants and drying time once the plants are cut. Drying time influences hay color. Moisture level influences hay density and therefore bale weight.
Our Customers Needs
To better align supply and demand, we need to know exactly what clients need on the day we bale, or before, so we can put the hay up in the format that clients prefer. Specifically we need to know if square bales are preferred, or round bales. Special sizes are possible by simple programming the baler computer, but we really need preordering, so nobody has to wait when bales are being formed. For the 2023 crop year we plan on using an options market to better align baling with customer needs. Knowing how many square bales are needed to meet demands helps assure that we do not get stuck with bales laying in the field. The system allows clients to request a specific amount of hay in a specific format. Inputs will be used to establish a rank order based on when the order is received. Established customers have already requested 2023 crop year hay and will get preference. Finalizing quantities is needed. If yield is less than demand, for a particular crop, preference for the next crop can be provided. We want a diverse customer base that best serves local communities, so we will limit the maximum option to no more than 1000 bales. It is difficult to pick up large quantities quickly. Efforts will be made to balance supply with demand. In situations where demand significantly exceeds supply, it may be most fair to use an allocation system where we for example, provide 80% of the requested amount. At some point we will likely evolve to system serving primarily a dedicated customer base comprised of long-term customers, with only a small stream of hay being available to new customers. Since we are significantly expanding acreage, and adding sainfoin, we are still in a growth phase.
Customer Input
We are intentionally focusing on a diverse local market. We have some idea of what horse people need, but do not know all the markets that exist. Even in the horse market, there are vastly different preferences. We were quite surprised by the goat market requirements, and the number of people in the area raising goats. The number of people feeding deer was also surprising.
There are many specialty markets, and different needs for forages. We do not know all these markets, and customer preferences. Fields need to be reseeded periodically, so we have opportunities to better meet customer requirements if we know them. Please reach out to educate us on what you need and why. We find sainfoin a particularly interesting crop with characteristics that should work well for many local customers. The question is always can we grow it successfully, on our soils? I think we can. What other opportunities are out there? We will have an area on the web site where clients or interested parties can comment on needs and recommendations. Please let us know your thoughts here.
Customer Experience

We would appreciate hearing about your experience with our forages, particularly if you transitioned from typical native grass hay. How did your livestock react? What adjustments did you make? Your stories may help others get to a more profitable position. Please feel free to post your comments.
Testimonials
“What did you put in the hay? Crack? I ran out as had an extra horse through the winter and bought hay from two different places. I’ve had to soak in molasses to get them to eat it. Missing your hay for sure right now.” CL
